Refund policy

Exchange & Return Period

• You may request an exchange or return within 14 days of receiving your order.

Conditions

To be eligible for an exchange or refund, the item must:

• Be unused, unworn, and unwashed.

• Have all original tags attached.

• Be returned in its original packaging.

• Be free from any damage, stains, perfumes, or alterations.

Refunds

• Once we receive and inspect the returned item, your refund will be processed if it meets the conditions above.

• Refunds are issued using the original payment method whenever possible.

• Original shipping charges are non-refundable, except in cases where the item is defective or the mistake was made by our store.

Exchange & Return Shipping

• Customers are responsible for exchange or return shipping costs unless the product is defective or an incorrect item was delivered.

• If the return is due to our error or a manufacturing defect, we will cover all shipping costs.

Items Not Eligible for Return or Exchange

The following items cannot be returned or exchanged:

• Used or washed items.

• Items with removed tags.

• Altered or customized products.

• Products damaged due to misuse.

• Sale or clearance items, unless they have a manufacturing defect.

Cash on Delivery Orders

If a Cash on Delivery order is refused after shipment or the customer is unavailable to receive it, the store reserves the right to charge any applicable shipping costs on future orders.

Prepaid Orders

Online Payments Refunds

For prepaid orders, approved refunds will be issued to the original payment method used during checkout. Processing times may vary depending on your bank or payment provider and typically take 5–14 business days after the refund is processed.

If a prepaid order is canceled or returned after shipment for reasons unrelated to a product defect or our error, the refund may be issued after deducting the original shipping cost and the return shipping cost, if applicable.

If you receive a damaged, defective, or incorrect item, please contact our customer support within 48 hours of receiving your order, along with clear photos, so we can resolve the issue as quickly as possible.

By placing an order, you acknowledge that you have read and agree to our Return & Refund Policy.