Shipping policy
Order Processing
• Orders are processed within 1–2 business days after order confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Time
• Estimated delivery time is 2–5 business days, depending on the delivery location.
• Delivery to remote areas may take longer.
Shipping Fees
• Shipping fees are displayed at checkout before completing your order.
• Any promotional free shipping offers will be clearly stated during checkout.
Order Tracking
• Once your order has been shipped, you will receive a tracking number (where available) to monitor your shipment.
Delivery Attempts
• Please ensure that the shipping address and phone number provided are accurate.
• If delivery cannot be completed due to an incorrect address, unavailable recipient, or refusal to receive the order, additional shipping charges may apply for re-delivery.
Delayed Deliveries
• While we aim to deliver all orders within the estimated timeframe, delays may occur due to weather conditions, public holidays, or circumstances beyond our control.
Damaged or Missing Items
• If your order arrives damaged, incomplete, or you receive the wrong item, please contact our customer support within 48 hours of receiving your order, along with clear photos, so we can resolve the issue promptly.
Contact Us
If you have any questions about your shipment or delivery, please contact our customer support team.